Frequently Asked Questions
FAQ's
1. Orders & Shipping
Q: Where does Copper and Co. ship to?
A: We currently ship across Pakistan and selected international locations. Please check our website or contact customer support for specific shipping availability.
Q: How long will my order take to arrive?
A: Orders within Pakistan typically arrive in 3-5 business days, while international orders may take 7-14 business days, depending on the destination.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your package on the courier’s website.
Q: What are the shipping charges?
A: Shipping charges vary based on location and order size. Free shipping may be available for orders above a certain amount—please check our website for current offers.
2. Returns & Exchanges
Q: What is your return and exchange policy?
A: We offer returns and exchanges within 15 days of delivery. Perfumes can be returned if at least 75% of the product remains unused, and no questions will be asked. Full details are available on our Return & Exchange Policy page.
Q: How do I initiate a return or exchange?
A: Email us at [Customer Service Email] with your order number, reason for return/exchange, and photos (if applicable). We will guide you through the process.
Q: Are there any products that cannot be returned?
A: Yes, skincare products, customized items, and sale items are non-returnable unless they arrive damaged or incorrect.
3. Products & Ingredients
Q: Are Copper and Co. perfumes long-lasting?
A: Yes, our artisan luxury perfumes are formulated for long-lasting wear with high-quality ingredients. Longevity may vary based on skin type and environmental factors.
Q: Do you use natural ingredients?
A: Yes, our products are crafted with premium ingredients, including natural extracts and high-quality fragrance oils.
Q: Are your products cruelty-free?
A: Absolutely! We do not test on animals, and all our products are cruelty-free.
4. Payments & Discounts
Q: What payment methods do you accept?
A: We accept cash on delivery (COD), bank transfers, and major debit/credit cards. International orders must be prepaid.
Q: Do you offer discounts or promotions?
A: Yes! We frequently offer special promotions. Sign up for our newsletter or follow us on social media to stay updated.
5. General Inquiries
Q: Where can I buy Copper and Co. products?
A: Our products are available on our official website and select retail stores. Visit our website for store locations.
Q: How can I contact customer support?
A: You can reach us via email at copperandco.official@gmail.com or through our social media handles for quick assistance.